EXPERIENCE DESIGN WITH
RELATIONSHIPS IN MIND

CREATE CSTOMER HAPPINESS

Whether it is online, over the phone or in-person the experience you create for customers is your brand a.k.a reputation. What is your customer experience vision? What are your service standards? Does your team know your vision and uphold your standards? Our vision is to help our clients develop GRACEFUL experiences that foster repeat and referring customers.

"No matter what field you’re in, the people you serve want three main things...

First, they want a product or service or other output with no defects.
Second, the people we serve want timeliness.
Finally, they want the person with whom they’re dealing to be nice to them."

— Horst Schulze
Co-founder of The Ritz-Carlton Hotel Company

GiveGRACE™

Grace is the foundation of being helpful. The word is defined as courteous goodwill; polite, respectful, or considerate in manner and friendly, helpful, or cooperative feelings or attitude. GiveGRACE™ is a customer experience framework designed to invoke a helpful environment that fosters relationships. The elements of GiveGRACE™ are Give:

Gratitude
Respect
Acknowledgement
Compassion
Enthusiasm

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
— Maya Angelou

"What you do serves as proof of what you believe."
— Simon Sinek

What do you want customers to remember about their experience with your business?

Let's Talk
(407) 374-3291
benchmarkexp@gmail.com